We want you to be happy with your order. If you have a specific issue with your package please
contact us before opening the items.
Due to the personal nature of our products we do not allow returns on
opened items, used items or items that are not sealed by the manufacturer..
We are unable to return items without prior
Please contact us within 15 days to request return authorization
and procedure before returning your item(s).
Please, securely re-pack the items you are returning. At this time, we are unable to offer free return shipping, so if an item is returned, we will
not be able to refund the cost of shipping.
Note: If your lip balm becomes melted during shipping you can put it in the refrigerator to
return it to it's normal state.